Refund & Cancellation Policy

We strive to ensure complete confidence when investing in the StructAI Revenue Execution Platform. This document outlines our transparent refund eligibility, cancellation procedures, and billing protections.

01 Billing Principles & Infrastructure Costs

StructAI provides real-time software infrastructure with dedicated tenant allocations, model compute tokens, and webhook sync engines. Because each active account incurs real-time third-party computing, model inference, and vector indexing costs, our refund policy balances customer fairness with infrastructure sustainability.

02 7-Day Money-Back Guarantee (Monthly Plans)

We provide a 7-Day Money-Back Guarantee on all initial monthly subscription purchases under the following reasonable conditions:

check_circle Timing: The refund request must be submitted within seven (7) calendar days of the original transaction date.

check_circle Token Usage Cap: Less than ten percent (10%) of the plan’s monthly AI generation or SDR compute token quota has been consumed.

check_circle Technical Impasse: The customer encountered an unresolved technical failure or platform defect verified by StructAI support.

Subsequent recurring monthly renewals are non-refundable once billed, as billing notices are accessible inside the dashboard before renewal dates.

03 Annual Subscription Terms

Annual subscriptions offer substantial pricing discounts in exchange for an annual commitment:

14-Day Evaluation Grace Period: You may request a refund within fourteen (14) calendar days of starting an annual contract. Refunds granted will be prorated, deducting consumed AI compute costs and non-recoverable payment gateway transaction processing fees.
Beyond 14 Days: Annual subscriptions are non-refundable in whole or in part after 14 days. You may cancel auto-renewal at any time, and your platform access will continue until the conclusion of the 12-month paid term.

04 Transparent Self-Serve Cancellation

We do not require mandatory exit interviews, retention sales calls, or hidden forms to cancel your plan. You can cancel your subscription at any time:

1. Log into your dashboard at app.structai.in

2. Navigate to Settings → Workspace → Billing

3. Click “Cancel Subscription” and confirm

Upon cancellation, your subscription will not renew at the next billing date. You will retain unrestricted platform access and full data retrieval privileges through the remainder of your currently paid cycle.

05 Non-Refundable Items & Services

The following items and fees are strictly non-refundable under all circumstances:

On-Demand Token Top-Ups Purchases of additional AI execution tokens or credit packs once processed and provisioned to your account.

Custom Architecture Audits Bespoke codebase audits, technical onboarding, and engineering migration packages that involve direct human consultant time.

Domain Registrations Custom domain acquisition or dedicated IP warm-up charges paid to upstream infrastructure providers.

AUP Violations Accounts suspended or permanently terminated for distributing spam, phishing, unauthorized scraping, or breaching our Terms of Service.

06 Disputes & Chargebacks

We encourage customers to contact our billing team before initiating a credit card chargeback or bank dispute. Formal bank disputes incur significant administrative fees and freeze tenant environments automatically. In the event of an erroneous or duplicate charge, our team can typically process a full resolution within 24 to 48 hours without disputing fees.

How to Request a Refund

To submit a formal refund request under our guarantee, email our dedicated billing department:

Recipient: refunds@structai.in (CC: billing@structai.in)

Subject: “Refund Request — [Account Email / Invoice ID]”

Required Details: Registered account email, Invoice ID, date of transaction, and reason for the request.

Processing SLA: Evaluated within 48 business hours; refunds issued to original payment method in 5–7 business days.